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Shipping and Returns

* These policies only apply to online orders and not purchases from other outlets. 

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How long does it take to get my order?

All in-stock items generally take 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on payment methods and location. Once your order has shipped you will receive a confirmation email with the tracking number so you can check the status of your shipment.

Am I liable for my jewelry order while it is being shipped?

All our shipments are fully insured. A signature is required upon delivery.

How long will it take to get my order?

All in-stock items generally take 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on location.

Do you ship to APO/FPO military addresses or P.O. Boxes?

We do not ship to military addresses and P.O. Boxes.

 

Shipping Charges


Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. KALLATI® will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for FedEx pick up and/or inspection.


If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.

Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code, or include Diamond Grading Report(s) can delay receiving your return.


Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.

If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. Thank you for shopping at KALLATI®. If you have any questions about your return, please call a KALLATI® Jewelry Consultant at (516) 466-0035.


Credits To Your Charge Card


Credit card purchases, and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that KALLATI® has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of US$1000 or greater using a bank wire, and are an International customer, your refund will take approximately 3 weeks from the date of the return's receipt. For bank wire purchases under US$1000, please allow 3-4 weeks. Bank wire refunds are posted against the original account they originated from.


Sale Price Adjustments


Sale price adjustments must be made within 7 days of the original ship date unless otherwise specified. Price adjustments will be provided as store credit.


Cancel Or Change An Order


If you would like to change or cancel an order please call a KALLATI® Jewelry Consultant at (516) 466-0035. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.

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