Shipping and Returns
* These policies only apply to online orders and not purchases from other outlets.
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How long does it take to get my order?
All in-stock items generally take 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on payment methods and location. Once your order has shipped you will receive a confirmation email with the tracking number so you can check the status of your shipment.
Am I liable for my jewelry order while it is being shipped?
All our shipments are fully insured. A signature is required upon delivery.
How long will it take to get my order?
All in-stock items generally take 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on location.
Do you ship to APO/FPO military addresses or P.O. Boxes?
We do not ship to military addresses and P.O. Boxes.
30-Day Money Back Guarantee
Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return your piece for any reason, we'll happily provide you with an exchange or full refund. (Please notice returns are not available for special orders or if your piece has an engraving)
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping and insurance fees. To receive a return authorization on orders shipped within the United States follow the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, original packaging and shipped within 30 days.
To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1-800-242-2728. Please retain all packing materials unless instructed otherwise. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. KALLATI® will not be responsible for lost or damaged returned shipments.
Please call a KALLATI® Consultant at (516) 466-0035 Monday through Friday from 9 am to 6 pm EDT. For individual items over $500, and items for exchange, repair, resize, or to report damage or defect. These cannot be set up online and require assistance. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.
Returns are processed during weekdays once the items have been received at our Fulfillment Center. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than KALLATI®), or damaged cannot be accepted for return. Please allow another 7 - 10 days after processing for your bank to post credit against your account.
Engraved jewelry items an special custom orders may not be returned. Diamonds purchased as part of our KALLATI® Upgrade Program May not be returned for credit. Special orders are final sale and are not eligible for return. Returns without a KALLATI® return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Kallati® reserves the right to charge your credit card for any fees we incur at time of package receipt. To avoid additional charges, we recommend sending your return via our preferred Parcel Pro insured FedEx carrier.
How To Prepare A Return Or Exchange
To return a diamond or jewelry item to KALLATI®, follow the below process:
1. For all returns call (516) 466-0035 and you will be given a Return Authorization Code. For all returns, write this code on the return sticker found at the bottom of your original invoice. Place the sticker on the outside of the box you are returning.
2. Package Your Return. We recommend you use a shipping box provided by FedEx, include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US$250 (or equivalent amount in other currencies) replacement cost. For security reasons, do not write KALLATI® anywhere on the outside of the box.
Insure Your Package. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. KALLATI® will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for FedEx pick up and/or inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code, or include Diamond Grading Report(s) can delay receiving your return.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. Thank you for shopping at KALLATI®. If you have any questions about your return, please call a KALLATI® Jewelry Consultant at (516) 466-0035.
Credits To Your Charge Card
Credit card purchases, and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that KALLATI® has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of US$1000 or greater using a bank wire, and are an International customer, your refund will take approximately 3 weeks from the date of the return's receipt. For bank wire purchases under US$1000, please allow 3-4 weeks. Bank wire refunds are posted against the original account they originated from.
Sale Price Adjustments
Sale price adjustments must be made within 7 days of the original ship date unless otherwise specified. Price adjustments will be provided as store credit.
Cancel Or Change An Order
If you would like to change or cancel an order please call a KALLATI® Jewelry Consultant at (516) 466-0035. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.