Rose Gold Diamond Fashion pendant
30-Day Money Back Guarantee Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return your piece for any reason, we'll happily provide you with an exchange or full refund. (Please notice returns are not available for special orders). We accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. On items with engraving and special ring sizes, a 20% restocking fee will be applied. Any orders returned undeliverable or refused by recipient, will be subject to a USD 30 charge to be deducted from the total refund amount. Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping and insurance fees. To receive a return authorization on orders shipped within the United States follow the steps outlined below. Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, original packaging and shipped within 30 days. Please allow approximately 2 weeks for your refund to be processed. If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at (516) 466 0035. Please retain all packing materials unless instructed otherwise. Claims for damaged or missing items must be reported immediately or within 2 days of receipt of your order. KALLATI® will not be responsible for lost or damaged returned shipments.
Items being returned for refund can be set up online in just 4 simple steps.
1. For all returns call (516) 466-0035 you will be given a Return Authorization Code, and if you like, use our convenient pre-paid FedEx Ground® return shipping label for only $9.00 (deducted from your refund). It's that easy!
2. Repack the item with all the original packaging and documentation, including the receipt. Any promotional items must be returned.
3. Once your item(s) have been received and accepted by our team, you will receive a full refund for the cost of the item excluding shipping, handling and insurance charges. Please allow 7-12 business days after the item(s) has been received for your credit to be processed.
* Please note that returns are processed during weekdays once the items have been received at our Fulfillment Center. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than KALLATI®), or damaged cannot be accepted for return. Please allow another 7 - 10 days after processing for your bank to post credit against your account.
**Online Returns do not apply to the following items:
1. International returns.
2. Non-USD currencies.
3. Item(s) shipped over 30 days ago.
4. Items that became damaged or defective after delivery.